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FAQ

1
How long will it take for my fabric to be treated?

Normal processing time is 7-10 business days from time of payment. Expedited services are available:

  • Expedited Same Day
  • Expedited Next Day
  • Expedited 2nd Day
  • Expedited 3rd Day
  • Priority 5th Day

2
Can I ship my fabric to you directly from the manufacturer?

Absolutely! Simply have the vendor include your purchase order or instruction sheet with the fabric and fax or email over the information to us.

3
Can I get my fabric stain and fire protected?
4
What type of payment options are available?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also take company checks. We do not accept COD orders.

5
Do you inspect fabrics before processing?

Yes, we measure and inspect fabric for obvious dirt marks and general cleanliness. We do not inspect for flaws or weaving defects and do not take responsibility of inspection for manufacturing defects of any kind.

6
Can you receive fabric from my vendor and ship it to my upholstery workroom after processing?

Please have your vendor insert a copy of your P.O. to us with your fabric shipment and have each bolt marked with your company name and P.O. number. Provide the address of your workroom/upholstery shop and any sidemark on your purchase order. Phone, contact and e-mail information should be included where available.

7
Will knit backing keep my fabric from fraying over time?

Our knit backing is thoroughly fused to the back of the fabric. This keeps the fabric from fraying in addition to providing stability, ease of cutting, body and resiliency. Read more about knit backing.

8
I will be using the fabric for draperies. What treatment do you recommend?

We recommend knit backing to provide stability and durability without sacrificing drapability of your fabric, UV protection to reduce damage due to exposure to sunlight, and stain protection to protect the fabric from moisture.

9
Why do you use non-woven in place of paper?

Non-woven is not as rigid as paper and therefore is easy to work while applying fabric to walls. We have developed techniques to paper back fabrics to keep grain distortion to a minimum and moisture proofing to avoid any glue seepage which can stain the face of the fabric. Fabrics can be double cut without fraying thus providing sharp clear edge at the seams.

10
What is the maximum width of fabric that you can apply non-woven backing (wallpaper backing) to?

Our normal width is up to 60”. Under certain circumstances and depending on the type of fabric, we can apply paper backing up to 118” width. Please inquire.

11
Do I have to have stain protection with non-woven backing?

Our proprietary process FabWall® incorporates a moisture barrier film between the non-woven backing and the fabric, which prevents the glue from seeping through. The face of the fabric is treated with our stain protection, making it resistant to moisture and stains and making the fabric easier to clean with a moist sponge or cloth. It is highly recommended to keep your wallpaper fresh looking and stain resistant. You may request not to apply stain protection.

12
What is the benefit of UV Protection for my fabric?

When exposed to ultra-violet radiation in sunlight, most fabrics will fade over time. To minimize the effects of the sun, we recommend SunGard® Ultraviolet Protection. Fabrics protected with SunGard® Ultra-violet protection have an increased lifespan by over 300%. The effectiveness of the UV protection depends on the weave, color, weight, and stretch of the fabric. Read more about UV Protection

13
What is Fire Retardancy?

A fire retardant is a substance applied to the fabric that reduces flammability and delays its combustion. Although all fabrics will burn, those that are treated with fire retardant are significantly better than non-treated fabrics Our registered fire protection product is called FlameGard®, a non-toxic treatment that complies with most fire resistant codes. On most fabrics, it does not affect the fabric's original hand, texture or color. Our technicians will apply FlameGard® to your fabrics based on the type of fabric being treated, the application, and the code requirement. A certificate of application is provided with each treatment. Please contact us for any questions related to your specific application.

14
Do I need to get my fabric fire treated?

Often required by governmental regulations, fabrics used in public places such as schools, theaters, convention halls, hotels, and other public places must meet certain flammability standards. As an example, the most common test for flame retardancy for drapery fabric is known as the NFPA 701 Test 1 and for upholstery NFPA 260, developed by the National Fire Protection Association (NFPA). There are a wide variety of codes for different applications that may vary by city, states and county. Read more about flame protection.

15
What types of fabric can be treated with your processes?

We work with all kinds of even or uneven surface fabrics including but not limited to:

  • Silk Fabrics
  • Linen
  • Polyester
  • Cotton
  • Solids Plaids & Stripes
  • Embroidered & Pleated
  • Velvets
  • Vinyls
  • Embroidered
  • Chenilles
  • Animal Skins (Leather, snakeskin, etc)
  • Faux Leather (Naugahyde)
  • Plastic
  • Grasscloth
  • Up to 120" wide fabrics
  • Loose weave fabrics
16
May I send you a sample of fabric or material so that I can see the backing and/or finishing treatment before sending you the entire order?

Absolutely! Our technicians will gladly process your sample for a small fee. See our Sample Processing Form to get started!